Account & access
Owner login, passwords, staff PINs, permissions, salon locations, subscriptions, and registered POS devices.
Get account help →Nubis Salon Support
Helpful answers from a real support team.
Tell us what is happening and we will help you get back to serving customers. Include your salon, device, and the exact steps that led to the issue.
Support channels
Choose a topic
What do you need help with?
Start with the category closest to your issue so our team has the right context.
Bookings & checkout
Calendar appointments, walk-ins, customer check-in, payments, memberships, loyalty, receipts, and refunds.
Get workflow help →Devices & technical
Windows or Android installation, device registration, app updates, printers, connectivity, and error messages.
Get technical help →Contact support
Send the details once, solve the issue faster.
Include the salon and location, your device type, app version, what you expected, what happened, and a screenshot when possible.
Before sending
A quick support checklist
Salon and locationIdentify the exact business account and location affected.
User and roleTell us whether you are an owner, manager, receptionist, or technician.
Device informationWindows or Android, tablet/computer model, and app version.
Steps and evidenceList the steps and attach the exact error message or screenshot.
For your security: Never share your password or staff PIN. The Nubis Salon support team will never ask for your password.