Legal

Privacy Policy

Last updated: July 13, 2026

Nubis Salon respects your privacy. This policy explains how information is collected, used, protected, and shared when salon owners, staff members, and customers use our websites, owner portal, point-of-sale applications, online booking tools, and related services.

1. Information we collect

Depending on how you use Nubis Salon, we may collect:

  • Account information: name, email address, phone number, login details, salon name, and business contact information.
  • Salon and staff information: locations, services, schedules, roles, working hours, time-clock records, and staff profiles.
  • Customer information: names, phone numbers, email addresses, appointment history, service preferences, membership, loyalty, gift card, and store-credit activity.
  • Transaction information: sale totals, payment method, refunds, discounts, receipts, and payment-provider references. We do not intentionally store full payment-card numbers.
  • Device and technical information: device identifiers, browser type, operating system, IP address, application version, diagnostic logs, and security events.
  • Communications and feedback: support requests, customer kiosk feedback, ratings, comments, and other messages submitted to us.

2. How we use information

We use information to:

  • Provide scheduling, booking, point-of-sale, membership, loyalty, gift card, reporting, and communication features.
  • Create and manage accounts, registered devices, locations, permissions, and staff access.
  • Process transactions, generate receipts, manage refunds, and maintain financial records.
  • Send appointment, account, security, billing, and service-related communications.
  • Provide customer support, diagnose technical issues, prevent fraud, and protect the service.
  • Improve product reliability, usability, and performance.
  • Meet legal, regulatory, accounting, and contractual obligations.

3. Salon responsibilities

Salon businesses using Nubis Salon control the customer and staff information entered into their accounts. Each salon is responsible for providing appropriate privacy notices, obtaining any required consent, limiting staff access, and using customer information only for legitimate business purposes.

4. How information is shared

We may share limited information with trusted service providers that help operate Nubis Salon, such as:

  • Cloud hosting, database, security, monitoring, and backup providers.
  • Payment processors and financial service providers selected by Nubis Salon or the salon business.
  • Email, SMS, mapping, analytics, and customer-support providers.
  • Professional advisers and authorities when required by law or necessary to protect rights and safety.

We do not sell personal information.

5. Data storage and international processing

Information may be processed in Canada, the United States, or other locations where our service providers operate. Privacy and data-protection laws may differ between jurisdictions. We use reasonable contractual, technical, and organizational safeguards when information is processed by service providers.

6. Security

We use reasonable safeguards designed to protect information, including encrypted network connections, access controls, authentication, device registration, audit records, backups, and monitoring. No system is completely secure, and users are responsible for protecting passwords, PINs, devices, and account access.

7. Data retention

We retain information for as long as reasonably necessary to provide the service, maintain business and transaction records, resolve disputes, prevent abuse, and meet legal obligations. Retention periods vary based on the type of information and the salon's account status.

8. Your choices and rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, or a copy of certain personal information. Salon customers and staff should normally contact the salon that collected their information first. Salon owners may contact Nubis Salon for account-related requests.

9. Cookies and local storage

Our websites and applications may use cookies, secure browser storage, or device storage to maintain sessions, remember preferences, register authorized devices, improve security, and support core functionality.

10. Children's privacy

Nubis Salon is intended for businesses and their customers. It is not directed to children for independent use. Salons are responsible for obtaining any consent required before entering information about minors.

11. Changes to this policy

We may update this policy as our services or legal obligations change. The revised version will be posted on this page with a new “Last updated” date. Material changes may also be communicated through the service or email.

12. Contact us

Questions or privacy requests may be sent to [email protected]. Please include the salon name and enough detail for us to understand the request.